Building and Sustaining Democratic and Accountable Governance Institutions using ICT
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Information Access and Flow (new!)
Geometry of Information Flows (new!)
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Case Studies / Knowledge Products
Case studies on application of ICT in Governance. A broad classification of some of these cases studies has been carried out according to the generic Digital Governance Models they are pivoted on. Suggest possible additions by writing at knownet@knownetweaver.org
Also browse the Case Studies on ICT for Development at http://www.cddc.vt.edu/knownet/internetinfo-cases.html
Last Updated : October 2003 Number of Case Studies: 68
Argentina: Cristal (new!) The goal of the Cristal Government Initiative is to make available online all information concerning the public use of funds in Argentina. It includes statistics on the amount of money devoted to different government programs and information on the process through which these funds are administered. The website aims to empower citizens with the information that allows them to monitor their political representatives more effectively. The website is organized around three basic themes: (1) an explanation of how public funds are redistributed between the central government and the provinces, (2) an information hub on central government policies for public evaluation and (3) condensed information on the management of corruption in the public and private sectors. As an accountability measure, the website is audited each year by an external body comprised of representatives of fifteen transparency-focused NGOs. [Critical Flow Model, Comparative Analysis Model]
Armenia: online Forum promotes democratic participation http://www.undp.org/dpa/frontpagearchive/2002/january/8jan02/index.html Armenia's National Academy of Sciences has launched Forum -- a new web site -- with support from UNDP to harness information and communications technology to promote democracy. Forum ( http://www.forum.am ) which is in Armenian, helps increase public participation in governance, create new opportunities to broaden public awareness about democratic issues and establish new opportunities for interaction.
Bangladesh: Human Rights Portal After successful workshop February 2001 on " Effective Use of the Media and the Internet to Promote Human Rights", the group decided to launch Bangladesh first Human Rights webportal. BHR Network will actively promote human rights reforms both within Bangladesh and across geographical and political boundaries, and will support women, children, and marginalized communities in resisting social oppression. It will look at attempts by global forces (powerful governments, TNCs, international organizations) through surveillance, covert mechanisms and military and economic superiority to exploit and control smaller nations and communities.
Read the Significant Cases Section: http://www.banglarights.net/HTML/significantcases.htm
Read the Human Rights News Section http://www.banglarights.net/updates.htm
Brazil:
Official government website
Brazil: Prefeitura.SP http://www.prefeitura.sp.gov.br Prefeitura.SP is the online portal of the SŃo Paulo city government. It contains a wealth of information, including all types of social services offered and a list of government agencies' contact information. It especially encourages participatory government by including a step-by-step guide on how to participate in making the budget of the city, town meeting schedules, and informal online polls regarding the services of the city.
Brazil: Citizen Service Centers (new!) http://www1.worldbank.org/publicsector/egov/bahiaSAC.htm The state government of Bahia has created Citizen Assistance Service Centers (SAC) that bring together federal, state, and municipal agencies in a single location to offer the services that citizens most frequently need and use. The centers have been placed in locations convenient to the public, such as shopping malls and major public transportation hubs. They offer citizens tremendous time savings, while also delivering services with greater courtesy and professionalism. A Mobile Documents SAC also was developed to reach the most remote and deprived communities in Bahia. This Mobile SAC is a large, 18-wheel truck equipped with air-conditioning, TV set, toilets, and a covered waiting area. Inside the truck, four basic citizenship services are provided: issuance of birth certificates, identification card, labor identification card, and criminal record verification. [ Broadcasting Model, Interactive- Service Model ]
Bulgaria: Government website (new!) http://www.government.bg/eng/index.html The official Government of Bulgaria website.
Burma: Burma Internet Initiative http://www.soros.org/internet/regional-asia/burma_internet.html
Also see Burma Project News Updates http://www.burmaproject.org/updates.html
Chile: Government Procurement E-System http://www1.worldbank.org/publicsector/egov/eprocurement_chile.htm Recognizing the potential benefits of IT, the Chilean Government established a Communications and Information Technology Unit (UTIC) in 1998. Chile's experience with e-procurement has made busineess opportunities with the Chilean Government more transparent, reduced firms' transaction costs, increased opportunities for feedback and cooperation between firms and public agencies, and sharply reduced opportunities for corruption. [ Interactive- Service Model ]
China: Human Rights in China (new!) Human Rights in China (HRIC) is an international non-governmental organization founded by Chinese scientists and scholars in March 1989. It strives to make information on human rights issues accessible to the Chinese people through short-wave Chinese radio broadcasts, overseas Chinese publications, and an evolving virtual media hub on human rights.
Colombia: Government of Colombia Portal (new!) http://www.gobiernoenlinea.gov.co A one-stop portal for access to government information. By May 2001, 94% of all Colombian government agencies had a presence on the Web (190 out of 203). The quality of that presence also improved dramatically. The organization and appearance of the sites has largely been standardized. Also see the Colombia's Government Portal Case Study http://www1.worldbank.org/publicsector/egov/colombiaportal_cs.htm [ Broadcasting Model, Interactive- Service Model ]
Colombia: Online Websites Promote Transparent Local Government (new!) http://www.apc.org/english/news/index.shtml?x=12177 APC member in Colombia, Colnodo and Transparencia por Colombia (Transparency for Colombia) are working with the Mayorâs Offices in four cities to produce online websites that will help fight corruption and increase the publicâs access to government information. The websites and tools created by Colnodo are used to monitor and verify public spending and to publish the information in a user-friendly format for concerned citizens to consult.
The ăTransparent Municipalitiesä project is financed
by Casals & Associates and USAID, and the system has been 100% developed using
APCâs free software, the APC ActionApps.
Costa Rica: Government Services Online http://www.costarricense.com/ing/servgob.html Costa Rica is one of the few countries having a vision to provide all citizens and Civil Society organizations free access to email, webpage and other resources through Tele-Centres located in all the municipalities. This particular section of the site (the site belongs to the government in co-partnership with the private sector and civil society) enables citizens to get more information about the concerned government organisations and interact with them through the internet. [ Broadcasting Model, Interactive- Service Model ]
Costa Rica: Democracia Digital http://www.democraciadigital.org A non-profit civic initiative directed towards using information and communication technology for the extension and the enrichment of the democratic coexistence of the Costa Rican society, facing the beginning of a new century. The strategy aims at information dissemination on subjects relative to the public interest and creation of new spaces of consultation.
Dominican Republic: Dominican Alliance Against Corruption (new!) http://www.contracorrupcion.com The website publishes the entry and exit assets of public officials. In addition it publishes officials' bank account numbers, national identification numbers, and home addresses on its site to help citizens detect possible fraudulent acts committed while in office.
Ecuador: Altermedios
http://altermedios.ecuanex.net.ec/
El Salvador: Probidad (new!) Probidad promotes democratization efforts vis-a-vis diverse and integrated anti-corruption initiatives, most which rely on the use of ICT and an extensive network of contacts. The activities are designed to monitor corruption and control mechanisms; mobilize awareness about the complexities and costs of corruption and increased interest and participation in curbing it; enhance the anti-corruption capacity of other civil society organizations, media, government, business, and researchers in our region; and contribute to more informed local and context-specific measures that undermine corruption and promote good governance. It has employed email to disseminate anti-corruption information to local and international organizations. In addition, Probidad, which is actually the originator of the Anti-corruption Without Borders mailing list, administers a dynamic and interactive listserv of 500 Latin American journalists for the regional Periodistas Frente a la Corrupci—n (Journalists Against Corruption) project. The list is lauded for providing journalists with a wealth of resources and services that help enhance media investigations of corruption and protect journalists facing threats for their coverage of corruption, among others. Also read the article Anti-Corruption CyberCrusaders http://www.pcij.org/imag/latest/anti-corrupt2.html
Estonia: Online elections http://www.guardian.co.uk/internetnews/story/0,7369,464577,00.html On the same day the cabinet minister, Mo Mowlam, said that Britain is not ready for an internet election, the Estonian government yesterday announced plans to move to electronic voting in time for the country's 2003 general elections. The Estonian ambassador to London, Raul Mälk, said his government hoped the move to online voting will attract greater participation in elections and political debate, especially among young people.
Estonia: Government Website http://www.riik.ee/en/valitsus/ The official government of Estonia website.
Global : EConsumer The Federal Trade Commission (FTC) has launched a new Web site aimed at resolving international e-commerce disputes by allowing Internet users from around the world to file complaints at one location. consumer.gov will allow Internet users to file complaints in English, French, German and Spanish. Specifically designed to address cross-border, international e-commerce disputes, Econsumer.gov will record the complaints and pass them along to civil and criminal fraud fighters around the world.
File complaints about online transactions with a foreign company.
Global: Transparency International -Daily Corruption News http://www.transparency.org/press_moni.html (Parent Site: http://www.transparency.org) A press review of corruption related stories from around the globe is being run by Transparency International called the "The Daily Corruption News" which reports on corruption from around the world. It is also available via e-mail.
Global: Independent Media Centre The Center was established by various independent and alternative media organizations and activists for the purpose of providing grassroots coverage of the World Trade Organization (WTO) protests in Seattle in 1999. The center acted as a clearinghouse of information for journalists, and provided up-to-the-minute reports, photos, audio and video footage through its website. [Broadcasting Model, E-Advocacy Model ]
Honduras: Revistazo (new!) Provides an alternative communication media source to inform the public about issues surrounding corruption and social injustice in order to promote Good Governance within Honduras. Revistazo relies on web-based journalism to address concerns about corruption and social injustice in order to promote good governance within Honduras through influencing decisionmakers.
An interesting anecdote :
Normally when Supreme Court judges are picked, government or congress members "pick
their own people". However, Revistazo published an issue in which highlighted
the fact that one of the candidates had a terrible corruption track record. This
candidate was ultimately not elected to the Supreme Court and was very angry
about it. Also, the public got a chance to say what they thought about the
candidates, and they could vote on how many women they thought should form part
of the Supreme Court. The number of women ultimately selected was within the
range of the votes cast on the internet. [This anecdote reflects how ICT
can be deployed for disseminating/ channeling information of critical value-- a
characterstic of Critical Flow Model of e-Governance] Read
the complete case study on SustainableICTs.org website at:
http://www.sustainableicts.org/REVISTAZO%20F.pdf
Hungary: Government Portal The portal provides information services that are organized according to lifeâs "key events," a term used to organize citizen services around the demands of daily life.
India: Information Kerala Mission http://www.itu.int/osg/spu/wsis-themes/ict_stories/Informationkeralamissioncasestudy.html Beginning in 1997 with the State-level Informatics System for Strengthening the Decentralized Plan Implementation (SLIDE), government decision-makers throughout India realized the important role that ICTs would play in modern governance. Focused on creating efficient and responsive mechanisms for governance at the local level, the SLIDE project employed a variety of ICTs to help local institutions mitigate the transition to a decentralized governing system that is unique to the State. The project, which has evolved into what is now known as the Information Kerala Mission, seeks to computerize and establish a wide area network (WAN) to connect the 1,215 local governing bodies throughout the state government. Also see the InfoKerala Website at http://www.infokerala.org and http://www.infokerala.org/activities/Database.htm
India: India's e-village tackles corruption (new!) http://news.bbc.co.uk/1/hi/world/south_asia/2045485.stm Bellandur's e-governance project started with a single computer that was installed in the village in 1998 to replace the old typewriter. The village office now has three computers, funded by donations from wealthier farmers as well as companies that operate in the area. People can get their land registered in record time. Earlier, it used to take anywhere between seven and 10 days. [Critical Flow Model, Interactive- Service Model ]
India: What is your government official's duty? Check the Net... http://www.cddc.vt.edu/digitalgov/article-goa.html (Frederick Noronha) What options do citizens in interior Goa have, when it comes to coping with mining pollution? Can corrupt 'public men' in the state be brought to book? If you need to understand the little-known secrets of how the Goa government works, check out the Internet. In an effort that could -- if well implemented -- have widespread impacts in keeping the citizen informed, many state departments have put up outlines of how they work at the site http://citizenchartersofgoa.nic.in Also see Government of Goa website at http://www.cddc.vt.edu/digitalgov/article-goa.html
India: Judis- Judgement Information System (new!) http://indiancourts.nic.in/ Posts court records, case information and judicial decisions. JUDIS consists of Judgements from 1999 till date and it is available on a Web site.
India: Digital Empowerment: Seeds Of E-Volution http://www.outlookindia.com/full.asp?fodname=20010409&fname=Cover Story (F)&sid=1 Every
evening, Govardhan Angari lights a joss stick and offers a silent prayer to a computer
in a poky 20-sq-ft room in Dehri Sarai, a village 40 km from Indore in
Madhya Pradesh's Dhar district. Beside the Pentium II machine on a creaky
table, there is a modem, a sheaf of white paper and a battery back-up.
This unremarkable paraphernalia has changed the life of the 21-year-old
boy, a landless Bhil tribal and son of a daily wage labourer, who takes
home Rs 40 on days when he finds work. These days, Govardhan earns up to
Rs 3,500 a month ferreting out crop market rates, e-mailing villagers'
grouses, generating caste and land certificates out of this rural cyberkiosk.
India: Fund a School Campaign of Government of Madhya Pradesh The Government of Madhya Pradesh through its Education Guarantee Scheme has facilitated the creation of a Primary School facility in every habitation of Madhya Pradesh, the largest state in India. These schools need to be strengthened. Fundaschool seeks to use the Net to bridge the gap between the connected and the isolated, between the knows and the know-nots. This is just one of the ways in which the Government is using the Internet to build partnership with the Civil Society.
India: Jamabanthi conducted online in all Taluks of Tiruvarur (Tamil Nadu) http://www.tiruvaruronline.com/whatsnew.html For the first time in India, annual audit of village accounts, called Jamabanthi was conducted online in all the 7 Taluks of Tiruvarur district during April, 2000. One of the important objectives of conducting Jamabanthi is to settle the village (Land Revenue) demand. By doing this, the entire village accounts are made available at he click of the mouse at the Taluk office and Collectorate. During the Jamabanthi period, the Village Administrative Officers (VAOs) have to write more than 10 complicated accounts (out of 24 accounts).
Also see : The pilot e disrict inaugurates the first true online data warehouse server on all land records and Taluk records http://www.tiruvaruronline.com/news.html
India: Himachal Pradesh Citizen-Government Interface (new!) A dynamic website run by Himachal Pradesh state of India. It allows people to search telephone numbers of state officials, fill sales taxes online, search database of stolen vehicles, download forms, access schemes meant for the poor. Also see the case studies of this interface at http://himachal.nic.in/lokmitra2.htm Similarly Jan Mitra has been launched in Rajasthan http://www.rajcomp.net/project/project_janmitra.htm [Broadcasting Model, Interactive- Service Model ]
India: Andhra Pradesh E-Governance
Government website for Andhra Pradesh Egovernance
and
See online availability of Forms
http://www.aponline.gov.in/apportal/departments/formsbyDepts.asp and
Searching Government Officials
[ Broadcasting
Model,
Interactive-
Service Model ]
[ Broadcasting
Model,
Interactive-
Service Model ]
India: Tech
helps root out corruption in rural India
http://technology.scmp.com/enterprise/ZZZ7AB7W5NC.html The
southern state of Karnataka, which is championing the process to rebut
criticism that its software boom is only for the rich, now plans to guide
the rest of India in a plan which is aimed at fighting corruption and boosting
transparency. "It is all low-cost," says Rajeev Chawla, a senior state
revenue department official who is spearheading the e-governance initiative.
Amid the mango and coconut groves of Ramanagaram, farmers walk into a state-run
"Bhoo Dhakilegala Malige", or land-record shop, and buy certified printouts
of land records which help them verify or prove land ownership or tenancy.
India:
Free
Internet access to Orissa High Court records
http://www.cddc.vt.edu/digitalgov/news-orissa.htm
Litigants
fighting cases in the Orissa High Court will now have free Internet access
to case records following the inauguration of two Web sites by state Chief
Justice N.Y. Hanumanthappa. A litigant can easily find out in which court
his case is appearing and its listing. Besides, the search engines of the
Web site will help a litigant or the general public to find details related
to a particular case.
http://www.judis.nic.in/orissajudis
http://causelists.nic.in/orissa
[ Broadcasting
Model, India: Central Vigilance Committee
A
pioneering Indian Initiative toward e-vigilance. CVC is conceived to be
the apex vigilance institution, free of control from any executive authority,
monitoring all vigilance activity under the Central Government and advising
various authorities in Central Government organizations in planning, executing,
reviewing and reforming their vigilance work. People can now file complaints
against any public servant who fall within the jurisdiction of the Commission.
Also see the CVC
case study
http://www1.worldbank.org/publicsector/egov/cvc_cs.htm
India:
Gyandoot
Gyandoot is an intranet in Dhar district
connecting rural cybercafes catering to the everyday needs of the masses. This
web site of GYANDOOT is an extension of Gyandoot intranet, for giving global
access. Services on offer include:
Commodity/
Agricultural
Marketing Information System, Copies
of land maps, On-Line
Registration of Applications, Public
Grievance Redressal, Below Poverty Line
Family List etc. Also
see at http://www1.worldbank.org/publicsector/egov/gyandootcs.htm
Also see Evaluating the Impacts of the Gyandoot
Project
http://www.uncrd.or.jp/ict/eworkspace/papers/cs_gyandoot.htm
[ Broadcasting
Model,
Interactive-
Service Model ]
India: Green Rating
of Ministers
http://www.oneworld.org/cse/html/au/au4_022099.htm
The
Centre for Science and Environment in India has started an online
and offline survey of how Green its Chief Ministers are. The results of
it are published in print and partially on the website to enable public
to keep track of environmental performance of their Chief Ministers.
India:
Computerized Interstate Check Posts in Gujarat
http://www1.worldbank.org/publicsector/egov/gujaratcs.htm
Through
the use of computers and other electronic devices at 10 remote interstate
border check posts in Gujarat, India, a team of savvy public officials
have reduced corruption and significantly increased the state's tax revenue.
[
India:
Land/Property Registration in Andhra Pradesh
http://www1.worldbank.org/publicsector/egov/cardcs.htm
Land
is a major resource and a reason for conflict in areas where pressure on
land is high. In developing countries, land related information such as
ownership maps etc. is available only in the hands of few which increases
the chance of its misuse. Land registration offices throughout Andhra Pradesh
now operate computerized counters to help citizens to complete registration
requirements within an hour instead of several days, as was necessary under
the earlier system. The lack of transparency in property valuation under
the old system resulted in a flourishing business of brokers and middlemen
leading to corruption.
India:
Delhi Government Online
A
section of this website caters to all the info needs and queries regarding
the various public services of the Delhi Government, ranging from obtaining
a driving license to getting a marriage registration certificate made.
One could also write/ communicate directly to the Chief Minister through
the website.
India:
Warana Wired Village Project
Wired village project in Warana,
Maharashtra providing information on sugarcane prices, distance education,
information of government schemes through community run kiosks.
Also see
Village
Information Kiosks for the Warana Cooperatives in India
http://www1.worldbank.org/publicsector/egov/warana.htm
[Broadcasting Model,
Critical
Flow Model ]
India:
Karnataka Bhoomi
Project (new!)
http://www.revdept-01.kar.nic.in/
Earlier, there was a virtual monopoly of Village
Accountants over these records prevailing for many years. Records were not open
to public scrutiny and were updated many a times only on various considerations
and were prone to manipulations. With digitization of land records, the result
is evolution of a transparent and effective land record delivery system which
fully addresses the insecurities and concerns of the farmers and which is now in
operation in nearly all sub districts of Karnataka. Under this prestigious
Bhoomi E-Governance project of the Government all 20 million land records of 6.7
million land owners in 176 taluks of Karnataka have been computerised.
See the Kiosk at the Sub-district level
http://www.revdept-01.kar.nic.in/Bhoomi/GuideKiosk.htm
See the various components of Bhoomi including Touch
Kiosks
http://www.revdept-01.kar.nic.in/Bhoomi/Components.htm
Must See difference between manual and computerized
land records
http://www.revdept-01.kar.nic.in/Bhoomi/Guideprint.htm
India: Drishtee Egovernance through kiosks
(new!)
Drishtee is an
organizational platform for developing IT enabled services to rural and
semi-urban populations through the usage of state-of-the-art software. The
services it enables include access to government programs and benefits, market
related information, and private information exchanges and transactions. Using a
tiered franchise and partnership model, Drishtee is capable of enabling the
creation of approximately 50,000 Information Kiosks all over India within a span
of six years. In less than two years, Drishtee has successfully demonstrated its
concept in over 90 kiosks across five Indian states.
See the status of the project in different regions
http://www.drishtee.com/drishtee_districts/present_status.asp
India:
VOICE: Online
Delivery of Municipal Service in Vijaywada India (new!)
http://www1.worldbank.org/publicsector/egov/voice_cs.htm
The Vijaywada Online
Information Center (VOICE) delivers municipal services such as building
approvals and birth and death certificates. It also handles the collection of
property, water and sewerage taxes. The VOICE system uses five kiosks located
close to the citizens. The application has reduced corruption, made access to
services more convenient, and has improved the finances of the municipal
government.
Kenya: Busting Corruption using the internet
http://www.cddc.vt.edu/knownet/articles/kenya-case.html
The
Information Technology Standards Association (ITSA) of Kenya has
launched an Electronic Graft Management pilot project whose aim is to increase
public awareness and encourage public participation in fighting corrupt
practices. The pilot project intends to use the Internet and e-mail as
the channel for communication by the public for reporting. Korea: Seoul
OPEN (Anticorruption Project)
http://www1.worldbank.org/publicsector/egov/seoulcs.htm
The
Municipal Government of Seoul, South Korea, crafted the OPEN system (Online
Procedures Enhancement for Civil Applications) to target corruption. The
system publishes a variety of information related to the services, permits
and licenses issued by the local government. The status of an application
can be tracked by the applicant on a web site.
http://thestar.com.my/news/story.asp?file=/2001/4/13/nation/1301crsm&sec=nation
The
introduction of the smart card would bring comfort for the people who would
need to carry only a single card with multiple uses. Using chip and biometrics
technology, the GMPC contains details on identity and driver's licence
information, passport details and medical data. The GMPC also has facilities
to conduct e-commerce and e-cash transactions.
A
gateway to Malaysian government information and online services.
Mexico:
Declarenet http://www.undp.org/dpa/frontpagearchive/2001/october/16oct01/index.html Old
records used to lie in dusty corners in Kanchanpur, a district in far-west
Nepal. Now they have become part of the digital revolution. Kanchanpur is one of
the areas in this mountainous country most dedicated to using information
technology to modernize public administration and promote local development.
Nepal:
municipal services online (new!)
http://www.bharatpurmun.org.np/eng_introduction.htm
Before the Internet option, everyone in Bharatpur
had to go to the municipal offices to register births, marriages, deaths,
housing construction and file other documents. Now they can submit forms
electronically and also send in suggestions and queries to municipal authorities
via e-mail. The municipality has trained the 14 secretaries to operate the
system in the town's wards, and the 18 cyber cafes are available as service
centres, working in coordination with the municipality -- a mutually beneficial
arrangement. Nigeria:
Nigerian Assembly
Nigeria:
Nigeria Congress Online
http://www.nigeriacongress.org/index.asp
The website is a fusion of all issues relating to
and impacting on all aspects of Governance, namely the Presidency, State/Local
Government Administration, the Legislature and the Judiciary. It also serves as
an interactive forum for interface between the Nigerian Government and other
stakeholders of Democracy. The website provides a searchable list of
senators and
house of representatives,
and information on members of various
standing committees,
and on
election results. The website serves as a repository of knowledge and
parliamentary history data.
Namibia:
Parliamentary web site
Offers avenue to
people to participate in the processes of Parliament, discussions and debates as
well as an opportunity to stay up to date with the happenings of the Namibian
Parliament and your elected representatives.
Also see Bills in
the Parliament
http://www.parliament.gov.na/parliament/billsandacts/billsonfp.asp
[ Broadcasting
Model
,
Interactive-
Service Model ]
Pakistan:
Punjab e-Government website (new!)
The website contains information about the economy, culture, government,
cabinet, rules of business 1974, and much more.
See contact and background information of Zila
Nazims in Punjab
http://www.punjab.gov.pk/zilanazim/list_of_contents.htm
See various downloadable forms on the website for
diving license, visa applications etc.
http://www.punjab.gov.pk/downloads.htm
Philippines: Transparent Accountable Governance project
The
Transparent Accountable Governance project is an attempt to summarize how,
why and to what degree corruption exists in Philippine society. This integrated
approach relies on public opinion survey
research, investigative
reports, case
studies, and discussions to engage the public in a discussion on corruption.
TAG takes a pro-active role in encouraging public debate on the issue of
corruption and on ways to counter it. The TAG website also presents the
initiatives of both government and the private-sector in addressing corruption.
Also
see, Graft Busters: http://www.tag.org.ph/graftbusters/default.htm
Philippines: Customs Reform
http://www1.worldbank.org/publicsector/egov/philippinecustomscs.htm
Using
an "off-the-shelf" customs application package as the main building block,
the Philippines Customs Bureau has developed an on-line system to process
clearance of imports, payment of duty, and delivery of release orders for
shipments to leave the docks. The new on-line system has lessened the cost
of trade for businesses, reduced opportunities for fraud, and helped the
Bureau to maximize revenue collection.
Romania:
Electronic System for Public
Acquisitions (new!)
http://www.e-licitatie.ro/index_en.htm
The government's e-procurement system mandated 400
public institutions to use the system and established ten categories of
products, which these institutions may acquire only through the e-procurement
system. The system is already in use by over 5,000 registered customers (568
contractors and 4,658 suppliers), and more than 1,500 bids have been closed. Use
of the system provides reductions of up to 51.2 percent of acquisition costs,
with an average
savings of 27 percent when compared against the same
number of transactions performed in the traditional way in
2001 and early 2002.
South Africa: Independent Electoral
Commission (new!)
Registering voters and accurately capturing
election results and conveying the information in a fast, dependable manner.
See "Am I registered" interface
http://www.elections.org.za/Am_register.asp
South
Africa: The PIMS Monitor
http://www.pims.org.za/monitor/
Idasa's
Political
Information and Monitoring Service (PIMS) aims to support democracy
and promote good ethical governance in South Africa through the building
of government and civic capacity for democracy, in particular through training
and related activities. An easy-to-use
reference and record of all bills,
acts
and policy documents
that pass through parliament - was launched by Idasa in 1997. The Monitor
aims to help audience engage with democracy, intervene in the legislative
process and make submissions to parliament. The PIMS Monitor also
offers comprehensive, plain-language summaries of complicated documents.
Thailand:
e-government website
http://egov.thaigov.net/thailand_eGovernment.html
This
website provides information about vision, objectives and action plan of
e-government project, as well as FAQ and various documents related to
e-government in Thailand.
UAE :
Dubai E-government portal (new!)
The government of Dubai has become the first Arab state to offer
e-government services to its people. Twenty-four government departments have
signed on to deliver services through the portal. Marketing has focused on the
convenience factor that e-government gives the user. Instead of standing in line
or having to trek to several different locations, citizens can go directly to
one site to get things done. To encourage people to use the online services, the
government is conducting Internet training and awareness programs for citizens
as well as mounting large-scale information campaigns in the media. Read the case study at
http://www.dfn.org/news/uae/e-gov.htm UK: FaxYourMP.com
The
website enables people to send a Fax to their local Member of Parliaments
detailing them of their grievances through the use of Internet. This is
an example of opening up a direct communication channel between people
and their leaders.
UK:
UKonline.gov.uk
The
site enables individuals to contribute to government policy-making
through official consultations, and discuss views with other citizens.
Citizens can also find information about their elected representatives
and get information on elections, or how to vote and how to make complaints
about public services.
Uganda: Mobile Phone
Use Has Improved Public Discourse (new!)
http://allafrica.com/stories/200107100343.html
The
growing number of mobile phones is transforming the Ugandan society. While
there is evidently increased excitement about the emergent technology,
the ease and convenience of communicating has improved public discourse
and given impetus to development initiatives. Now villagers can even fire
questions at the Ugandan president, both parties, of course, living worlds
apart.
US:
FirstGov
FirstGov
is a free-access website designed to be a centralized place to find information
about local, state, and U.S. Government Agency websites. It is an official
United States Government website. The website provides various interactive
services to enable citizens interact with the Government. It includes applying
for governmental jobs, web-forms for giving feedback to concerned governmental
body, online filing of taxes etc.
US: County promotes online petition
http://www.civic.com/civic/articles/2001/0326/web-fla-03-26-01.asp
A
Florida county‰s government officials, upset with the environmental and
health toll they claims phosphate mining has on the area, are using the
county Web site to collect signatures from citizens against mining. While
online petitions have been a staple among advocacy groups such as student
and neighborhood associations, a government soliciting online signatures
is notable, according to several experts in electronic democracy.
Vietnam: CD-ROM "Your Lawyer" puts laws in citizens' hands
http://www.undp.org/dpa/frontpagearchive/2001/may/16may01/index.html
Your
Lawyer, a new CD-ROM, is making Viet Nam's laws and information on
citizens' rights readily accessible, spelling out in simple language how
to start a business, protect land rights and get a divorce. As a first
step, the Office of the National Assembly (ONA) is distributing copies
of the CD-ROM to offices of delegates to the National Assembly in all 61
provinces, offices of provincial People's Councils, and media organizations.
Zimbabwe:
Kubatana.net (new!) Harnessing
the democratic potential of email and the internet in Zimbabwe The
NGO Network Alliance Project (NNAP) aims to strengthen the use of email and
internet strategies in Zimbabwean NGOs and civil society organisations. The NNAP
will make human rights and civic education information accessible to the general
public from a centralised, electronic source.
Zimbabwe:
MDC uses the web to fight the Government
http://www.cddc.vt.edu/knownet/articles/zimbabwe.html
During
the June 2000 elections in Zimbabwe, MDC campaigners and other citizens
took advantage of the internet and email to promote and disseminate the
aims and objectives of the Movement for Democratic Change. This strategy
ran alongside the traditional campaigning of talks, meetings, rallies and
word of mouth. Whilst the ruling party used a variety of campaign strategies
from old-fashioned intimidation to exploiting their control of the print
and broadcast media, the MDC had no option but to look creatively at other
ways of campaigning.
DigitalGovernance.org
Initiative is conceived and managed by:
www.vikasnath.org
Inlaks Fellow (2000-1),
London School of Economics, UK
Founder,
KnowNet.org Initiative
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